Your reservation should be at the lowest or equal lowest price possible.
Should you find a lower price with the same booking conditions on the other booking site within 24 hours of your booking, we will match the rate.
Guarantee Terms and Conditions
This guarantee applies to confirmed reservations made via https://matsumotohotel-kagetsu.com/ only.
Your confirmation number must be submitted to complete the claim.
■The following conditions must apply:
・Same hotel
・Same period of stay
・Same room / bed type
・Same number of guests
・Same currency
・Same payment / deposit condition
・Same stay conditions, including but not limited to advance purchase requirements, day of arrival requirement, minimum stay requirement, book period, prepayment and deposit requirements
・Same cancellation and amendment policies
■Our Guarantee does not apply to the following：
・Unpublished rates that are not meant for the general public. Lower rates available through opaque sites, where the exact hotel is not known until after booking, are also excluded from the guarantee.
・Rate disparities due to fluctuations, rounding, or differences in the currency exchange rate.
・Hotel packages or travel packages which may include hotel, airfare, car rental, food and beverage offers or other similar packages or amenities.
・Pre-paid rates which may include a voucher(including electronic vouchers) or credit card, group or other specially negotiated rates.
・The room must be available for instant confirmation when we validate the claim.
・Hotel Monterey reserves the right to modify, review, append, suspend or terminate the “Best Price Guarantee” at any time.
