Thank you for choosing Matsumoto Hotel Kagetsu.
We would like to inform our guests of reports regarding fraudulent phishing messages sent to customers who have made reservations through Booking.com.
According to these reports, some guests have received suspicious messages via messaging applications such as WhatsApp. These messages falsely claim to be from the hotel and may request guests to confirm their reservation, provide credit card information, or click on links that lead to phishing websites.
Please be advised that Matsumoto Hotel Kagetsu will never contact guests through messaging apps to request credit card information or ask them to access external payment or verification links.
If you receive any suspicious message claiming to be from our hotel, please do not click on any links, open any attachments, or provide any personal or payment information.
We kindly ask that you remain vigilant and contact Booking.com or our hotel directly if you have any concerns regarding messages related to your reservation.
Thank you for your attention and cooperation.
Matsumoto Hotel Kagetsu
